Returns Policy
Your satisfaction is our top priority. We guarantee the quality of our products and want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we will gladly exchange the item to better meet your needs.
You may return purchased items within 7 days of receipt for an exchange or refund (less shipping charges), subject to the conditions below. Faulty equipment must be returned to our offices in Johannesburg.
Return Conditions
To be eligible for a return, items must be:
- In new, unused, untested, and resalable condition
- In the original manufacturer's packaging
- Accompanied by all accessories, kit components, promotional items, and instruction manuals
- Returned shipping prepaid, insured for full value, and safely wrapped
Used or damaged items, and returns with missing promotional items, will not be accepted. Please return items exactly as they were sent to you — same condition, all original contents included. If a promotional item is missing, its value will be deducted from any exchange or store credit issued.
We do not accept returns on customised orders. All return shipping charges are the responsibility of the customer.
Restocking Fees
| Condition | Restocking Fee |
|---|---|
| Unopened, unused, untested — returned within 7 days | None |
| Opened, used, or damaged products | 10% |
| Resalable items returned outside of policy | Up to 20% |
| High-value items (R2,000 and above) | Restocking fee applies |
Additional fees may apply if the item is not returned in its original packaging.
Exchanges
If you are not fully satisfied, we will happily exchange your purchase within 7 days, provided the item is in new, unopened, and unused condition and does not fall under our Return Policy Exceptions.
Exchanges for Shipping Damage
If an item arrives damaged due to shipping, we will exchange it. An insurance claim must be filed and finalised before a replacement is issued. Please contact us within 3 business days of delivery to initiate a claim. A damaged item returned for replacement may be repaired or exchanged at Single Source Suppliers' discretion.
Shipping Refunds
Shipping charges on returns are not refundable. This includes domestic ground, express, and international shipping. We are unable to refund fees imposed by third parties such as customs or brokerage fees.
Manufacturing Defects
Items with confirmed manufacturing defects will be sent directly to the specific manufacturer in accordance with the applicable warranty terms.
Policy Exceptions — Non-Returnable Items
We do not accept returns on:
- Items requiring mounting or assembly that have already been mounted and/or assembled
- Customised or personalised products
- Special order items, including promotional and corporate gift merchandise